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Considering an Application Service Provider?
Here are some important questions and answers
regarding our services.
Where is my data stored?
The I-Business Network
data center is a
secure, climate controlled environment designed
to host mission critical business
applications.
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Facility built to withstand hurricane force
winds
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Fire Detection – 300 Alarm Points
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Security Staff 24x7x365
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Network – OC-48+ Dual Entry
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Electrical – Independent Power Plant,
Battery-Less (Flywheel) backup & Diesel
Generator
How is my data secured?
In addition to our state of the art data
center, I-Business
Network's services include protection
for your data.
- Nightly backups and off-site storage for
backup tapes
- Firewalls and Anti-Virus protection
- Redundant servers with RAID 5 hard
drives
How much does it cost?
Cost is determined by the number of users and
services selected. I-BN
knows there is not one solution for
everyone. We offer a variety of options.
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Software
Rental |
Bring Your
Own Software |
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Shared Server |
Lowest startup
cost
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Available for Sage MAS 90 and BusinessWorks |
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Dedicated Server |
For large
number of users
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Ideal for
multiple applications |
How do I get support?
Support is available by
email and phone. Our helpdesk is available 8AM -
8PM EST, Monday - Friday. Outside normal
helpdesk hours, emergency support is available
by paging an on-call representative.
What level of service can I expect?
Every I-Business Network client receives a
Service Level Agreement (SLA) written in plain
English. The SLA outlines our procedures for
resolving software and technical issues.
- Categories of problems and their
definition
- Response time for each category of
problem
- Follow up on open support cases
- Escalation procedures
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